Why Is My Shein Package Stuck In Shipped? (Complete Guide)

You’ve just ordered some items from Shein and can’t wait for them to arrive. But there’s a problem – your tracking info has been stuck on “shipped” for days. No movement, no updates, just… waiting.

It’s frustrating and maybe even a bit worrying. Where’s your package? Is it lost? When will it finally show up at your door?

Don’t panic just yet. This situation is quite common with Shein orders, and it might happen for several reasons.

In this article, we’ll look at why Shein packages sometimes get stuck in “shipped” status and what you can do about it. Keep reading to learn about it!

So, Why Is My Shein Package Stuck In Shipped?

A Shein package stuck in “shipped” status usually means it has left the warehouse but hasn’t been scanned by the carrier yet. This can happen due to backlogs at Shein’s facility, delays in carrier pickup, or high shipping volumes. The “shipped” status will persist until the package is scanned at a carrier facility, which can take a few days to two weeks. Factors like your location, chosen shipping method, and seasonal demand highly influence this timeframe. Be patient, as most packages start moving again within this period.

What Does “Shipped” Actually Mean?

When you receive the “shipped” tracking update for your Shein order, it means that your items are still in the Shein warehouse, not yet in transit.

The shipping process typically involves two key stages:

1. “International Warehouse Awaiting final inspection and carrier pickup” – This means your package has been assembled and is waiting for its final check before the carrier arrives to collect it.
2. “International Warehouse Final package sterilization and inspection completed, package shipped” – At this stage, your order has been sterilized and is ready for pickup. However, it hasn’t necessarily left the warehouse yet.

Remember, when Shein marks an order as “shipped,” it means they’ve finished preparing your package. From their perspective, they’ve completed their part of the process. However, this doesn’t necessarily mean the package has begun its journey to you. Look at the screenshot below

What are the Common Reasons for Shein Packages Getting Stuck in “Shipped”?

1. Warehouse Delays

One of the most common reasons for a package to appear stuck in the shipped status is delays at the warehouse. During busy periods, such as holiday seasons or major sales events, warehouses can become backlogged with orders.

2. Carrier Pickup Schedules

Carriers often have set schedules for picking up packages from warehouses. If your order is processed just after a pickup, it might sit in the “shipped” status until the next scheduled pickup.

3. System Update Lags

Sometimes, the issue isn’t with the physical movement of your package but with the tracking system itself. There can be delays between when a package moves and when the system updates its status. Your package may have been received by the carrier but not yet scanned and updated in the tracking system.

4. Customs Processing

For international orders, customs processing can cause significant delays. Your package might be waiting for customs clearance, but the tracking may not reflect this status change immediately.

5. High Volume of Orders

During peak shopping seasons or major sales events, the sheer volume of orders can slow down the entire shipping process, including the initial stages where packages are waiting to be picked up by carriers.

6. Delays at International Warehouses

There might be delays during the final package sterilization and inspection at the international warehouse, causing the package to remain in the “shipped” status for longer than expected.

7. Local Courier Facility Issues

Sometimes, packages can get stuck in transit at a local courier facility due to various logistical issues.

8. Carrier-Specific Delays

Certain carriers, like USPS, may experience their own delays and backlogs, which can affect the movement of your Shein package.

The Impact of Global Events

Well, global events can significantly impact shipping times and processes. The COVID-19 pandemic, for instance, led to widespread disruptions in international shipping, some of which are still being felt today. These events can lead to:

• Increased safety protocols at warehouses and distribution centers
• Staffing shortages across the shipping industry
• Changes in air and sea freight schedules

While the situation has improved, it’s always good to keep the broader context in mind when considering shipping delays.

What Can You Do If Your Package Is Stuck?

1. Check the Tracking on Multiple Platforms

Sometimes, different tracking platforms might show varying levels of detail. Try checking your tracking number on:

• Shein’s website
• The carrier’s website
• Universal tracking sites like 17Track or Parcelsapp.

2. Contact Shein Customer Service

If there’s been no movement for an extended period, reaching out to Shein customer services can provide clarity. They may be able to give you more detailed information about your package’s status. However, be prepared that they might advise you to wait, especially if the delay is within normal timeframes.

3. Be Patient

As frustrating as it can be, patience is often the best approach. Most packages do eventually move and arrive at their destination, even if there are initial delays.

4. Understand Shipping Guarantees

Familiarize yourself with Shein’s shipping policies and any guarantees they offer. This can help you know when it’s appropriate to escalate concerns about delays.

How Long Does It Usually Take for a Shein Package to Move After Being Stuck in “Shipped”?

Well, The duration a package remains in “shipped” status can vary greatly depending on several factors. However, based on customer experience:

• Many packages start moving within 3-5 business days
• Some may take up to 2 weeks, especially during busy periods
• In rare cases, packages might remain stuck for 3-4 weeks

It’s important to note that these are general timeframes and individual experiences may differ. If your package hasn’t moved after 2 weeks, it may be worth contacting Shein customer service for more information.

What Can I Do If Shein Customer Service Doesn’t Respond to My Inquiries?

While Shein generally has responsive customer service, there may be times when you don’t receive a timely reply. If you find yourself in this situation, try these steps:

1. Use multiple contact methods: If you’ve tried email without success, try reaching out via social media or using their live chat feature if available.
2. Be persistent but polite: Sometimes, a follow-up message can prompt a response. However, avoid sending multiple messages in quick succession.
3. Check your spam folder: Sometimes, responses from customer service can end up filtered as spam.
4. Provide clear information: When you do make contact, provide your order number, a clear description of the issue, and any relevant dates or tracking numbers.
5. Consider timing: Remember that Shein’s customer service team may operate in a different time zone. Allow at least 24-48 hours for a response before following up.
6. Use community forums: Sometimes, other Shein customers on forums or social media groups can provide insights or alternative contact methods.

If all else fails and your package is significantly delayed, then you need to consider initiating a chargeback with your payment provider as a last resort. However, this should only be done after exhausting all other options and allowing ample time for delivery

Are There Any Specific Times of the Year When Shein Shipping Is Slower?

Yes, certain periods are known for slower shipping times:

1. Holiday Seasons: Black Friday, Christmas, and New Year periods often see significant delays due to high order volumes.
2. Major Sale Events: Shein’s big sales events can lead to a surge in orders, causing shipping delays.
3. Chinese Holidays: As Shein is based in China, holidays like Chinese New Year can affect shipping times.
4. Summer Months: Some customers report slower shipping during July and August, possibly due to vacation periods affecting staffing at warehouses and shipping facilities.
5. Global Events: Unexpected events like the COVID-19 pandemic can cause widespread shipping delays.

Is There a Way to Expedite My Package If It’s Stuck in Transit?

Unfortunately, once a package is in transit, there are limited options to expedite it. However, you can try:

1. Contacting the Carrier: If your package has been picked up by the shipping carrier, you can try contacting them directly to see if they can provide more information or potentially prioritize your package.
2. Requesting Expedition from Shein: In some cases, if your package is significantly delayed, Shein might be able to contact the carrier on your behalf to request an expedition. However, this is not guaranteed and depends on the specific circumstances.
3. Canceling and Reordering: If your item is urgently needed and hasn’t shipped yet, you might consider canceling the order and placing a new one with expedited shipping. However, this should be a last resort and may not always be possible or cost-effective.

Remember that these options may not always be successful, especially for international shipments where the package may be subject to customs procedures.

Key Takeaways: Why Is My Shein Package Stuck In Shipped?

• Shein packages stuck in “shipped” status is a common issue, often due to delays between warehouse processing and carrier pickup.
• The “shipped” status typically means the package is prepared but may still be in Shein’s warehouse awaiting carrier collection.
• Common reasons for delays include warehouse backlogs, carrier pickup schedules, system update lags, and high order volumes.
• Most packages start moving within 3-5 business days, but some may take up to 2 weeks, especially during busy periods.
• Global events like the COVID-19 pandemic have significantly impacted shipping times and processes.
• Customers can check tracking on multiple platforms, contact Shein customer service, and practice patience when facing delays.
• Specific times of year, such as holiday seasons and major sale events, are known for slower Shein shipping.
• Options to expedite stuck packages are limited, but contacting the carrier or Shein for assistance may help in some cases.
• Customer service responsiveness can vary, and persistence through multiple contact methods may be necessary.
• Understanding Shein’s shipping policies and guarantees can help set realistic expectations for delivery times.