What does Shipment Picked Up By Canada Post mean (Complete guide 2024)

Have you ever received a tracking update notification that states “Shipment picked up by Canada Post”? But what exactly does this mean, and what should you expect next? This is really frustrating, so I’ve created this guide to help you decode the shipment pickup notification. In this comprehensive guide, we’ll dive deep into the significance of this tracking update, provide insights into Canada Post’s shipping process, and equip you with the knowledge to navigate your parcel’s journey confidently.

What Does “Shipment Picked Up by Canada Post” Really Mean?

When you receive the “picked up” notification, it means your package has officially entered the Canada Post logistics network. This occurs when a Canada Post driver physically collects your shipment from the originating postal outlet or drop-off location.

However, it’s important to note that a shipment picked up by Canada Post does not necessarily mean that the package has been received or processed by the postal service. This status can be misleading, as it does not provide information about the package’s current location or the expected delivery date.

Here are some key points to understand:

• The pickup scan indicates that Canada Post is now responsible for the parcel’s journey.
• It does not necessarily mean the package has arrived at a sorting facility yet.
• The time between pickup and the first facility scan can vary depending on the shipment’s origin.
• Once picked up, the expected delivery date may be added to the tracking details.

So basically, this is the first of many tracking events that will occur until final delivery. It’s an important milestone showing forward progress, but the shipment must still journey through processing plants and transportation routes before reaching its destination.

Common Issues with “Shipment Picked Up” Status

While the “Shipment picked up” notification is an important step in the delivery process, it can also lead to some common issues:

1. Package Disappearance: In some cases, packages may be picked up by Canada Post but then disappear without any further updates. This can be frustrating for customers who are waiting for their packages.
2. Stuck in Processing: Packages can get stuck in the “picked up” state for several weeks before they are processed further. This can be due to various factors, such as high volumes of packages or technical issues within the Canada Post system.

Remember that Canada Post does not assume liability for packages that do not appear in the item scan after they have been picked up. This is stated in the agreement signed by customers with Canada Post. Additionally, Canada Post will not compensate customers for packages that do not appear in the item scan, even if they have been picked up.

Solutions for Tracking Issues

If you encounter issues with your shipment’s tracking after the “picked up” status, there are a few solutions you can explore:

1. Request a Label Cancellation: Customers can request a label cancellation to be credited for the unused postage label.
2. Contact Commercial Service Network: For issues related to the root cause of the problem, customers can contact the Commercial Service Network at 1-866-757-5480.

Canada Post Pickup Services

Canada Post offers two convenient pickup services for customers:

1. One-Time On-Demand Pickup: This service allows customers to arrange a one-time pickup at a specific time.
2. Recurring (Scheduled) Pickup: This service is suitable for frequent shippers and can be arranged at a mutually agreed-upon time.

Why There is no  Immediate Tracking Information After Pickup?

Now, you might be wondering why there isn’t any update after the pickup. Well, Don’t be frustrated if the tracking status doesn’t update for 24-48 hours after that first pickup scan. There are a few normal reasons for this:

• Time needed for the driver to complete their pickup route and unload parcels
• Waiting period before shipments get transported to the sorting facility
• Potential weekend/holiday gaps delaying the next facility scan
• High volumes and processing times with millions of packages daily
• Some manual scanning processes are still used during transit

As long as the tracking resumes showing forward progress after those first couple of days, it’s just the behind-the-scenes steps of getting parcels into and through Canada Post’s network before more updates appear.

How Long Should I Wait if My Package is Stuck on “Picked Up by Canada Post”?

Now that your package is in Canada Post’s hands, you’re probably wondering how long it will take to reach your doorstep. The delivery timeline can vary depending on several factors, including the shipping service you’ve chosen and the distance your package needs to travel.

Here are some general guidelines for Canada Post’s delivery timelines:

For Canadian locals

• Xpresspost: 1-2 business days within a province, 2-6 business days coast to coast
• Priority: 2-4 business days within a province, 4-7 business days coast to coast
• Regular Parcel: 3-8 business days within a province, 5-10 business days coast to coast.

For U.S. and international deliveries:

• Xpresspost USA: 4-8 business days
• Xpresspost International: 6-10 business days
• International Parcel: 6-12 weeks

Keep in mind that these are estimates, and actual delivery times may vary due to factors such as weather conditions, peak periods, or unforeseen delays.

Tracking Shipment and Understanding Status Updates

Enter the tracking number on their website or app to follow your parcel’s journey. Look for scans from different facilities as they move through their network. The key update is “Out For Delivery” – that means it’s out for final delivery that day. Don’t worry about gaps between scans as long as overall progress is shown. 

Familiarize yourself with their location names and status descriptions to better estimate delivery times. With experience, you’ll learn to interpret the tracking details like a pro.

Tracking Updates After “Shipment Picked Up”

Once your package has been picked up, you can expect to see additional updates in the tracking system as it progresses through the shipping process. Here are some common status updates you might encounter:

• Item Processed: This update indicates that your package has been scanned and sorted at the initial sorting facility.
• Item in Transit: Your package is on its way to the destination city or region, either by truck, plane, or train.
• Item Arrived at Destination: The package has reached the local delivery facility closest to the recipient’s address.
• Out for Delivery: The package is loaded onto a delivery vehicle and is scheduled for delivery that day.
• Delivered: The package has been successfully delivered to the recipient’s address.

It’s worth noting that not all shipments will receive every single one of these updates, as Canada Post’s tracking system may vary depending on the shipping service and route.

Delivery Confirmation and Signature Requirements

Depending on the shipping service and package value, Canada Post may require a signature upon delivery. This is a security measure to ensure the safe and confirmed delivery of your item.

If a signature is required, the tracking update will indicate this, and the delivery agent will request a signature from you or someone at the delivery address. If no one is available to sign, they will leave a notice with instructions for picking up the package or arranging a new delivery attempt.

Are There Any Common Reasons for Packages to Get Stuck in the “Picked Up by Canada Post” Status?

There are several potential reasons why packages may get stuck in the “picked up by Canada Post” status:

1. High Package Volumes: During peak periods, such as holidays or major sales events, Canada Post often experiences an influx of packages. This can lead to processing delays and extended wait times for tracking updates.
2. Processing Backlogs: Internal processing backlogs at Canada Post facilities can also cause packages to become stuck in the “Picked Up” status. These backlogs can arise due to staffing shortages, equipment malfunctions, or other operational issues.
3. Transportation Logistics: Your package may be transported via multiple modes of transportation (air, rail, truck), which can lead to gaps in tracking updates or temporary delays at transfer points.
4. Customs Clearance: For international shipments, packages may be held at customs for inspection or clearance processes, causing them to appear stuck in the “Picked Up” status until they are released.
5. Incorrect or Incomplete Labeling: In rare cases, issues with the package’s labeling or addressing can cause delays or difficulties in processing, resulting in a prolonged “Picked Up” status.

What Can I Do if My Package Gets Stuck in the “Picked Up by Canada Post” Status?

If your package has been lingering in the “Picked Up by Canada Post” status for an extended period, there are a few steps you can take to try and resolve the issue:

1. Contact the Sender: Reach out to the seller or the party who shipped the package to you. Provide them with the tracking number and inquire about the status of your shipment. They may have additional information or be able to initiate an investigation on their end.
2. Check for Service Alerts: Visit the Canada Post website and look for any service alerts or disruptions that may be affecting your area or the package’s route. These alerts can provide insights into potential delays or issues within the postal system.
3. Use the Online Tracking Tool: While the tracking information may be limited, continue to monitor the online tracking tool regularly. Sometimes, updates can be sporadic, and new information may become available.
4. Contact Canada Post Customer Service: If the package remains stuck after a reasonable amount of time (7-10 business days), reach out to Canada Post’s customer service team. They may be able to provide more detailed information or escalate your case for further investigation.

Can I Track My Package If It’s Stuck on “Picked Up by Canada Post”?

Yes, even if your package is stuck on the “picked up by Canada Post” status, you can still track it using the tracking number provided by Canada Post. However, the tracking information may not update until the package starts moving again.

It’s recommended to check the tracking periodically and look for any changes or additional status updates. If you’ve signed up for email or SMS notifications, you’ll be alerted when the tracking information is updated.

How Can I Escalate a Support Ticket If My Package Is Stuck with Canada Post?

If you’ve already contacted Canada Post customer service and the issue persists, you can escalate your support ticket or request further assistance. Here are some steps you can take:

1. Ask to Speak with a Supervisor: If the initial customer service representative is unable to resolve the issue, politely request to speak with a supervisor or someone with more authority to escalate the matter.
2. Provide Detailed Information: Be prepared to provide as much information as possible, including your tracking number, shipping details, and any previous correspondence or case numbers.
3. Follow-Up in Writing: After speaking with a supervisor or escalating the issue, follow up with a written email or letter detailing the situation and your expectations for resolution.
4. Use Social Media: If you’re still not getting a satisfactory response, you can try reaching out to Canada Post through their social media channels, such as Twitter or Facebook, to draw attention to your case.
5. Contact Consumer Protection Agencies: As a last resort, you may consider contacting consumer protection agencies or government bodies that oversee postal services if you believe your rights as a customer have been violated.

Key takeaways: Shipment Picked Up By Canada Post mean

• “Shipment Picked Up” means the package has entered Canada Post’s logistics network after being collected by a driver.
• It does not necessarily mean the package has reached a sorting facility or that processing has begun.
• There can be a delay of 24-48 hours before further tracking updates after pickup due to behind-the-scenes processes.
• Packages may get stuck on “Shipment Picked Up” status due to high volumes, backlogs, transportation logistics, or customs clearance.
• If stuck for over 7-10 business days, customers should contact the sender, check service alerts, and reach out to Canada Post customer service.
• Escalating an issue involves speaking to supervisors, following up in writing, using social media, or contacting consumer protection agencies.
• Estimated delivery times after pickup range from 1-2 days for Xpresspost locally to 6-12 weeks for international parcels.